Good to know
The questions people ask before they call.
The honest answers to what Sevenoaks customers most want to know before letting a plumber into their home. Anything not covered here? Just ask James.
Q.Are you Gas Safe registered?
Yes. James is a Gas Safe registered engineer, which by law is required for any work on your boiler, gas appliances or flues. He is also City & Guilds NVQ qualified and a member of the CIPHE. Certificates are available to view on request.
Q.Do you charge a call-out fee?
You'll always get a clear price before work starts, so there are no surprises on the bill. Reviewers specifically mention a tradesman who is 'not looking to overcharge' — that's the standard we hold ourselves to.
Q.Can you come out in an emergency?
Yes. A burst pipe, a serious leak or no hot water in winter can't wait for a diary slot. Fleet Plumbing is contactable 24/7 for genuine emergencies — one customer said James got someone over to check their boiler quicker than any other plumber they contacted.
Q.Do you do full bathrooms, or just repairs?
Both. Alongside boilers, heating and everyday plumbing, James takes on full bathroom refurbishments — helping design the layout, fitting it, and even arranging trades like plastering and tiling so you have one point of contact throughout.
Q.Will you explain what's wrong before doing the work?
Always. A recurring theme in the reviews is that James 'patiently explained his work' and even points out small things that could become problems later — sometimes showing you how to handle them yourself. You'll never be left in the dark about what you're paying for.
Q.Are you insured, and can I trust you in my home?
Yes on both counts. Fleet Plumbing carries £5,000,000 public liability insurance, and James holds a full DBS check. Reviewers describe him as 'someone you can trust in your home' who took his shoes off at the door without being asked.
Q.Which areas do you cover?
Sevenoaks and the surrounding West Kent towns and villages — including Riverhead, Otford, Kemsing, Seal, Dunton Green, Westerham, Chipstead, Weald and Halstead. If you're just outside, get in touch and we'll let you know.
Q.How do I get a quote?
Call 020 8137 0022, WhatsApp a photo of the job to 07933 553 499, or send the details through the contact form. For anything urgent, calling is quickest.
Still got a question?
Call James directly, WhatsApp a photo, or send the details — he'll give you a straight answer.